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Our Services :: SharePoint- Remote Support Services

 

ITCraftsmen has Remote Support Services. Simply purchase 25 hours (or more) of our Premier SharePoint Support Services and use those hours as you need them.You can use them incase infrastructure problems arise, we will deploy our Senior and Principal Consultants to ressolve your issues. Their Turn around time to respond to your questions or request would be one business day, and follow up until your problem is solved. It's like having extended Infrastructure "Team help desk" any time you need it.


On demand support to assist with your challenges:

  • Enterprise SharePoint® Portal Capacity Planning
  • Enterprise Portal and Collaboration Deployment Planning
  • Microsoft Office SharePoint® Health Checks / Risk Assessments
  • Microsoft Office SharePoint® Governance and Features Planning
  • Enterprise Portal and Collaboration Deployment Planning
  • Microsoft Office SharePoint® Branding & Customization

SHAREPOINT EMERGENCY SUPPORT

We help our customers in deploying a solution with the Microsoft Recommended best practices and support methodology, so that the deployment is smooth. The delivery aspects of this could be various and would depend completely upon the scope of the activity identified. This will be providing guidance and technical support while the consolidation is being done along with Migration of Applications or Databases repoint migration issues, and solving untamable SharePoint error messages. Our SharePoint consultants also perform SharePoint design reviews, and SharePoint architecture planning. Emergency remote support and remote SharePoint consulting services are priced by the hour, so you only pay for what you need. These one-time SharePoint consulting services commonly include: Answering questions from your technical staff Repairing down production systems SharePoint performance tuning Expert support for your internal SharePoint consultant

On Demand Emergency Support

We provide emergency support if you can quickly configure remote access to your network. In conjunction with our experienced SQL Server DBAs and network engineers, we are able to quickly and efficiently resolve:

  • Database and system outages
  • Performance problems
  • Workflow,Branding and customization issues
  • Upgrade and Migration issues

We have a process to provide HOW, WHY, WHAT, WHEN Analysis. We provide a Root Cause Analysis and Corrective Action Plan that documents HOW this issues usually occurs quick brief on the Scenario, WHY the issue occurred, WHAT was done to get it fixed, and WHEN and What was done to prevent it from occurring again. Our systems team has expertise in remotely installing, configuring and supporting any type of SharePoint setup.


Our team has successfully installed and configured MOSS 2007 and WSS 3.0 for several client across the globe. The team has also configured SharePoint Enterprise services like Excel Services, Indexing Service using Search Server, Business Data Catalog etc.


Our remote supports extends to configuration of SharePoint with your active directory, configuration of single sign on, Pivot table implementation, backup and restore of SharePoint sites, users and roles management We also provide a constant support which includes site maintenance, administrative training for your support staff.